Smartphone technology has become a daily part of our personal and business lives. With more than 46m smart phone users in the UK, there are huge opportunities for businesses to use technology as a means of generating growth. One way of accomplishing this is by using mobile apps.
Because of the huge potential of this technology, one of the most common questions we get asked is “does my business need an app?”
The answer to this question can usually be broken down into three more specific areas that will depend on the nature of the business and its customers:
- Can an app be used to improve the customer experience?
- Can an app be used to drive customer retention and revenue?
- Can an app increase efficiency within your business?
If the answer to any of these questions is positive, there may be potential to develop a bespoke app for a business that will meet their unique requirements.
Can an app be used to improve the customer experience?
Apps that are most regularly used by customers are those that improve the customer experience. A great example of this is Uber. By making the ordering of a taxi simple – and often cheaper – the app significantly improves the customer experience, making the app indispensible to the user.
Can an App Be Used To Drive Customer Retention?
Apps can also be used to tell customers about special offers or products, to drive revenue, and to retain customers.
This is achieved with the use of a piece of functionality called a ‘push notification’. These notifications can keep an app relevant and drive usage by pushing a message from your app onto the home screen of a users device. If an app can help increase revenue from existing customers then it may provide value to a business.
Can an App Increase Business Efficiency?
Apps can also be useful when used internally by a business. As most members of the UK workforce possess a smartphone, mobile apps can be used to keep business owners up to date on activities within a business, or to make processes more efficient.
An example of this could be financial management software that is available via an app, or a mobile app that can track the progress of an order through a factory.